By using the byachilles skincare website, you are acknowledging that you have read, understand, and agree to these rules. From time to time, we may modify our these to which the content and services available are subject so we ask that you continually review when visiting our website. Acceptance of these terms & conditions does not affect your statutory rights, except so far as legitimately excluded.
All orders ship directly from Denmark, Copenhagen.
Each product is made with the highest attention to quality and detail.
When will my order ship?
After an order is placed, please allow up to 5 business days for your order to ship.
We handcraft each item we send out — this includes creating, bottling, labelling and shopping.
Handcrafted items do take a little longer to produce than mass-produced items.
Our items are made so they are at the peak of freshness when you receive them.
HOW MUCH DOES SHIPPING COST?
FREE Expedited 2-Day tracked shipping (FEDEX) on all orders OVER 250$ ONLY.
Domestic shipping (DENMARK only) is — 65Kr.
INTERNATIONAL tracked shipping (USPS) 14-18 business days — 10$.
INTERNATIONAL Expedited 2-Day tracked shipping (FEDEX) 2 days — 19$
WHEN WILL I RECIEVE MY ORDER?
After an order is placed, please allow up to 5 business days for your order to ship. We handcraft each item we send out — this includes creating, bottling, labelling and shopping.
Handcrafted items do take a little longer to produce than mass-produced items. Our items are made so they are at the peak of freshness when you receive them.
INTERNATIONAL Expedited 2-Day tracked shipping (FEDEX) 2 days.
USPS INTERNATIONAL SHIPMENTS — it takes approximately 14-18 business days to receive your package, although sometimes it may be sooner or later depending upon your country’s customs department.
The courier is allowed up to 4 weeks to deliver the goods due to potential custom delays, although this is rare under normal circumstances.
!!(by choosing USPS delivery, you agree that you have understood, that delivery cannot be estimated through COVID-19 and delivery of shipments can take up to 14-60 days with the current situation within US.) !!
DOMESTIC SHIPPING — 2-4 business days.
We ship worldwide.
How do I track my order?
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order (please note that for International USPS Shipping, tracking will first show when it leaves DENMARK and only get scanned 3 times after that. )
Please note that delivery times are not guaranteed and some packages may take longer due to unexpected delays – especially during busy times (holiday seasons, etc).
U.S. TERRITORIES 14-18 days after shipment (choosing USPS) choosing FEDEX means the package will reach you within 2 days after shipment.
EU latest 7-10 days after shipment
Canada & Australia 11-18 days after shipment
INTERNATIONAL worldwide 11-18 days after shipment
Shipping can sometimes take a longer time to arrive unfortunately — but we promise that the products are worth the wait. Should your questions not have been answered here please contact us and we will get back within 48 hours.
Customs, Duty and Taxes
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be carried by you. Unfortunately we have no control over these charges and cannot predict what they may be.