FAQ

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When will my order ship?

After an order is placed, please allow up to 5 business days for your order to ship. We handcraft each item we send out — this includes creating, bottling, labelling and shopping. Handcrafted items do take a little longer to produce than mass-produced items. Our items are made so they are at the peak of freshness when you receive them.

How do I track my order?

After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order (please note that for POSTNORD INTERNATIONAL & USPS INTERNATIONAL Shipping, tracking will first show when it leaves DENMARK and only get scanned 3 times after that.)

Are your products all natural?

Yes, they are absolutely natural. All BYACHILLES skin & body care are made using carefully selected ingredients.

We spend much time researching for the purest and best ingredients, and each small batch is created with certified organic & wild crafted ingredients.

Are your products handmade, by you?

Yes! All of the products we offer are hand made, from start to finish, from original recipes we created through years of education, research, trial and error.

Where do your source your oils and ingredients from?

We have spent many years searching for the most potent quality ingredients and we are constantly evolving.

We never compromise our ingredients, and would rather be out of stock of an item than replace it with lesser quality, if we can’t source our chosen material at the given time.

Most of our ingredients are sourced from within Europe. Our argan oil is sourced directly from our farmer in Agadir, Morocco whom we work closely with and visit each year.

We pride that our ingredients mainly come from France, Italy, Germany, Switzerland and Denmark.

Our standards are extremely high when it comes to choosing and sourcing ingredients. The ingredients we use are always 100% natural, and most are certified organic or wildcrafted. All ingredients listed as organic or wildcrafted have received the proper certification by our suppliers. We work with farmers that loves and respect nature and its offerings, as much as we do.

What is the shelf life of your products?

Though the shelf life varies from product to product, my products have an average shelf life of 9 months to 1 year. Products such as serums and cleansing oils will remain fresh and usable for up to 2 years. Please keep in mind that your products are made fresh, from natural whole food grade ingredients, so naturally your skin will benefit most if they are used as directed, and consistently, from the day you receive them.

Why is my product a slightly different color than my previous order?

We use our ingredients in high percentages & due to natural crop variation, color depth of the botanicals, extracts, clays, distillates & essential oils can vary from season to season. This in no way lessens the effectiveness of the product. We'd rather not include synthetic dyes, bleaches or color enhancers to create consistency — color may vary from batch to batch. This is due to the use of unrefined, organic and cold pressed oils and natural botanicals.

Are your products suitable for acne prone skin, hormonal or sensitive skin?

We have formulated each product to be gentle enough for all skin types, even the most delicate or congested skin type. Please remember, that each skin and skin history is individual, and it’s perfectly normal to go through a temporary transitional ‘detoxification’ period when switching over to a 100% pure line.

When our products are used consistently on a daily basis, incredible results can take place.

Check our before/after to see some results send in by customers.

What do you package the products in?

Our products are packaged in Miron Violet Glass. Miron violet glass jars and Miron violet glass bottles are premier containers that preserve and add vitality and energy to the contents inside. Miron violet glass is biophotonic, meaning that electromagnetic waves of UVA and FAR infrared are able to penetrate through the glass and enhance the contents. Yet, Miron Violet glass completely blocks all harmful rays from the light spectrum (with the exception of violet light). This unique combination allows for optimal protection against the aging process, thus considerably preserving and increasing the potency and aliveness of the beautiful botanicals. Thanks for reading!

Much love and gratitude from Michelle